Order cancellations and edits are not guaranteed. If your order has not been sent to the factory for production, Customer Service will be able to make changes. However, if the factory is already working on your order, we will not be able to cancel or change it. Only accessories that are in original condition can be returned. All custom made products are not returnable. Please contact [email protected] or call 1-844-693-4954 to discuss your options.